General Questions
What is Palbeing?
Palbeing is a pet care brand that offers probiotic-powered, natural, and safe grooming products for dogs and cats.
Are Palbeing products suitable for all breeds?
Yes! Our products are gentle and pH-balanced, making them safe for all breeds, including puppies and kittens.
Do you use any harsh chemicals in your products?
No, Palbeing products are free from sulfates, parabens, and harmful toxins—ensuring safe and effective care.
Product-Related FAQs
What makes probiotic pet grooming products better?
Probiotics help balance the skin microbiome, reduce irritation, and support a healthier coat by strengthening the skin’s natural defenses.
What are the benefits of using a probiotic + oatmeal shampoo?
Our Probiotic + Oatmeal Shampoo:
- Soothes & nourishes dry, itchy skin
- Restores skin balance with probiotics
- Keeps the coat soft & shiny
Is your shampoo tear-free and safe for sensitive pets?
Yes! Our shampoo is mild, soap-free, and tear-free, making it safe for pets with sensitive skin.
How often should I bathe my dog or cat?
It depends on the breed, coat type, and lifestyle, but generally:
- Dogs: Once every 2–4 weeks
- Cats: Only when necessary (unless they get dirty often)
What is the difference between Prebiotics and Probiotics in pet grooming?
- Prebiotics: Feed and support good bacteria on the skin.
- Probiotics: Introduce beneficial bacteria to maintain a balanced skin microbiome.
Is Palbeing’s Paw Balm safe if my pet licks it?
Yes! Our Paw Balm with Probiotics & Shea Butter is made with pet-safe, natural ingredients and is lick-safe.
How does probiotic pet perfume help my pet?
Our Probiotic Perfume:
- Neutralizes odor naturally
- Supports a healthy skin microbiome
- Provides a refreshing scent without synthetic irritants
Usage & Storage FAQs
How should I store Palbeing products?
Store in a cool, dry place away from direct sunlight to maintain product effectiveness.
Can I use dog shampoo on my cat and vice versa?
While our formulas are safe for both, we recommend using species-specific products for best results.
Orders, Shipping & Returns
How can I place an order?
You can shop directly on our website: www.palbeing.com.
Where do you ship?
We currently ship across India. Stay tuned for international shipping updates!
What is your return/exchange policy?
For hygiene reasons, we do not accept returns on opened products. However, if you receive a damaged or incorrect item, contact us at support@palbeing.com within 48 hours of delivery.
How long does shipping take?
Orders typically ship within 2-5 business days.
Customer Support
How can I contact Palbeing for queries or support?
You can reach us at:
📩 Email:support@palbeing.com
Do you offer discounts or subscriptions?
Yes! Subscribe to our newsletter for exclusive offers and pet care tips.
Why does my dog need grooming if they already look clean?
Great question! Grooming isn't just for looks—it's essential for skin health. Regular brushing, bathing, and skincare helps remove buildup, manage shedding, and prevent irritation, especially if your dog has sensitive or allergy-prone skin.
How often should I bathe my dog?
This depends on their breed, activity level, and skin condition. In general, every 3–4 weeks works for most pups. Bathing too often with harsh shampoos can disrupt their natural skin barrier—which is why Palbeing products are designed to be pH-specific and microbiome-friendly.
What does “pH-specific” dog skincare mean?
Your dog’s skin is more alkaline than human skin. Our products are formulated to match your dog’s natural pH, which helps maintain their skin barrier and reduces the risk of dryness, itchiness, or inflammation.
Why do dogs need prebiotics and probiotics in their grooming products?
Just like us, dogs have a skin microbiome—a community of helpful bacteria that keeps their skin healthy. Our formulas include prebiotics (which feed the good bacteria) and probiotics (which help rebalance the skin), supporting a happy, healthy skin ecosystem.
What if my dog has allergies or sensitive skin?
That’s exactly why Palbeing exists. Our formulas are gentle, fragrance-free (or naturally scented), and dermatologist-approved for dogs. We leave out the nasties and pack in science-backed ingredients to soothe and support even the most sensitive pups.
Can grooming help with my dog’s odor?
Yes! Often, doggy odor is a sign of an imbalanced skin microbiome or trapped bacteria. Our products don’t just mask the smell—they restore balance, leaving your dog smelling fresh in a natural, healthy way.
Do puppies and senior dogs need special grooming care?
Absolutely. Younger and older dogs have more delicate skin. That’s why we’ve created ultra-gentle, age-appropriate formulations—safe enough for first-timers, and calming enough for senior sweethearts.
Can I use human products or baby shampoo on my dog?
Please don’t! Human skin is more acidic, and products made for us can disrupt your dog’s skin pH—leading to dryness, itching, or even infections. Palbeing products are dog-specific for a reason: because their skin deserves skincare made just for them.
How is Palbeing different from other dog grooming brands?
We’re more than just clean. Palbeing is a dog skincare brand rooted in pH-perfect, prebiotic + probiotic formulations. Because healthy skin means a happier pup and our upcoming launch is designed to care for their skin from the inside out.
When is Palbeing launching and how can I stay updated?
We’re almost ready to shake up the dog grooming world! Sign up for our newsletter and follow us on Instagram [@pal.being] for exclusive launch updates, sneak peeks, and early access.
Can I use human shampoo on my dog?
No. Human shampoos have different pH levels and can irritate your dog's skin.
What's the difference between a shampoo and a 2-in-1 shampoo-conditioner?
2-in-1 products combine cleansing and conditioning, saving time but may not be as effective as separate products.
Is it too drying for my pet as my pet has long coat?
Not at all! Palbeing shampoos are enriched with colloidal oatmeal, aloe vera, shea butter, and probiotics to deeply nourish and moisturize. They cleanse gently without stripping natural oils, making them perfect for long-coated pets prone to dryness.
Do you have whitening shampoo for white fur pets to neutralise the yellowness.
At Palbeing, we don’t have a whitening-specific shampoo yet. However, our gentle, pH-balanced shampoo with colloidal oatmeal and probiotics helps maintain a healthy, clean coat without harsh chemicals, making it safe for white fur pets too.
Why does my dog's paw pad crack?
Exposure to hot pavements, cold weather, or rough surfaces can cause dryness and cracking.
How do I use paw balm?
Apply a small amount to your dog's paw pads and massage gently.
Is paw balm safe if my dog licks it?
Yes, many paw balms are made with natural, non-toxic ingredients.
How do I apply dog perfume?
Spray lightly onto your dog's coat, avoiding the face and genital areas.
How often can I use dog perfume?
Use sparingly, as overuse can overwhelm your dog's senses.
Will the perfume irritate dog or will it be too strong for dogs?
No, Palbeing perfumes are specially formulated for dogs—mild, alcohol-free, and infused with natural, pet-safe ingredients. They’re designed to be gentle on sensitive noses and won’t irritate your dog’s skin or overwhelm their senses. Just a fresh, pleasant scent that’s safe for everyday use.
What is the wearable timespan for it?
Palbeing perfumes are designed to last 6-8 hours with a mild, lingering freshness. Since dogs have sensitive noses, we’ve kept it subtle yet effective—enough to keep them smelling great without being overpowering. Reapply as needed, especially after outdoor play.
How do tick and flea sprays work?
They repel or kill parasites on contact, preventing infestations.
Are these sprays safe for puppies?
Suitable for puppies over 12 weeks old.
Can I use tick and flea spray indoors?
Yes, but ensure proper ventilation and avoid spraying directly onto furniture or bedding.
Can I use tick and flea spray on both long fur and small fur dogs?
Yes, Palbeing’s tick & flea spray is safe for both long fur and short fur dogs. Just ensure you spray it close to the skin, parting the fur if needed, for maximum effectiveness. It’s gentle, non-sticky, and works well across all coat types.
And what quantity of spray should I use on my pets?
For Palbeing’s tick & flea spray, use 3-5 sprays per area (neck, back, belly, legs) depending on your dog’s size and fur density. For long fur, part the hair to reach the skin. Avoid over-spraying—a light, even layer is enough. Reapply as per instructions or after outdoor activity.
Is it hypoallergenic?
Yes, Palbeing’s formulations are hypoallergenic. We use gentle, natural ingredients and avoid harsh chemicals, making our products safe for sensitive skin and allergy-prone pets. Always recommended to do a small patch test first, just to be extra safe.
Post applying the spray , do I need to bathe my pet or should I bathe the pup before?
You don’t need to bathe your pet after applying Palbeing’s tick & flea spray. For best results, it's ideal to bathe your dog first, dry them completely, and then apply the spray. This ensures the spray works effectively on a clean coat and skin. Regular use between baths keeps ticks & fleas away.
Other inquiries? Let's chat.
Please email us at support@palbeing.com